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SMHS: Employee self service

SMHS, a forward-thinking organization, recognized the need to streamline and simplify the way their employees accessed information related to HR and IT administration. With a diverse workforce that frequently had questions ranging from payroll deductions to travel policies, the HR department was often overwhelmed with routine inquiries. SMHS wanted to provide their employees with a user-friendly, accessible, and 24x7 solution that could handle these queries efficiently.

Solution

Agrim offered the perfect solution by providing an AI-powered bot that could integrate directly with the HR module of SMHS’s ERP system. The bot was designed to:

Handle Common HR and IT Admin Queries

Agrim could answer a wide range of common employee questions, from payroll and benefits to travel policies and IT issues.

Provide 24x7 Accessibility

Available at all times, Agrim ensured that employees could get the answers they needed whenever they needed them, without having to wait for HR office hours.

Seamless Integration

Agrim was integrated into the existing HR module of the ERP system, allowing it to pull real-time data and provide accurate responses to employee inquiries.

Challenge

The main challenges SMHS faced included

Frequent Employee Inquiries

Employees regularly had questions such as "Why was so much tax deducted in last month's salary?", "What is the domestic travel policy?", "What is the international travel policy?", and "How can I get my salary slip from April?" These inquiries were taking up a significant amount of the HR department’s time.

Accessibility and Availability

Employees needed a tool that was easily accessible and available at all times, ensuring that they could get the information they needed without delay.

Integration with Existing Systems

The solution had to seamlessly integrate with the HR module of SMHS’s existing ERP system to provide accurate and real-time information.

Conclusion

Agrim’s deployment at SMHS has transformed the way employees interact with HR and IT services. By providing a 24x7, accessible, and easy-to-use tool, Agrim has not only reduced the burden on the HR department but also enhanced the overall employee experience. This case study demonstrates Agrim’s capability to deliver impactful AI solutions that drive efficiency and satisfaction in corporate environments.