We embarked on an exciting journey with our very first customer, Rail Vikas Nigam Limited (RVNL). What began as a 3-month free trial with our AI-powered voice bot, Agrim, quickly proved to be a game-changing decision for RVNL. Impressed by the bot's performance and its ability to streamline customer interactions, RVNL chose to integrate Agrim permanently into their website.
Here’s a look at the numbers that showcase why RVNL continues to partner with us
15,000+ Queries Handled: Since Go Live, Agrim has efficiently managed over 15,000 customer queries, indicating strong user engagement and satisfaction.
95.75% Query Resolution Rate: The bot's ability to accurately answer customer queries increased from 86.8% last year to an astounding 95.75%, highlighting its continuous learning and improvement.
100% Success Rate (Nov 2023 - May 2024): During this period, Agrim successfully answered 100% of the queries, setting a new benchmark for AI-powered customer service.
Language Supremacy: Agrim demonstrated its linguistic flexibility, with 84.9% of queries answered in English and 15.1% in Hindi. This showcases its effectiveness in catering to a diverse customer base.
These metrics not only highlight Agrim’s success but also reflect our commitment to driving digital transformation for our clients. The partnership with RVNL is a testament to Agrim’s potential to revolutionize customer interaction through AI-driven solutions.
As we continue to refine and enhance our offerings, we are excited to share more insights and milestones. Stay tuned as we celebrate our achievements and embrace new challenges on this journey!.
